Terms of Use

1. These terms

These terms are an agreement between you and PropFi FZCO (“PropFi”, “we”). By creating an account or using the platform you accept them. If you are accepting on behalf of a firm, you confirm you are authorized to bind it, and “you” means that firm.

Where a separate signed agreement exists between your firm and PropFi and it conflicts with these terms, that agreement prevails.

2. What PropFi is, and what it is not

PropFi is software. It helps a corporate service provider run formations and ongoing corporate services, and it gives that firm’s clients visibility of the work.

PropFi is not a corporate service provider, a law firm, an accountant or a registered agent, and nothing in the platform is legal, tax or regulatory advice. Templates, checklists, deadlines and jurisdiction data are starting points that your firm is responsible for reviewing. We do not file anything with a registrar or authority on your behalf, and we do not verify that a filing is correct or complete.

3. Accounts and access

You are responsible for what happens under your account, for keeping your credentials secure, and for granting and revoking access within your own organization promptly. We recommend enabling multi-factor authentication. Tell us at info@getpropfi.com if you believe an account has been compromised.

Access is scoped by organization and role. Both sides of an engagement see a shared record of it, and each side sees the parts of it their role allows, that is the design, and you should not put anything into a shared workspace that you would not want the other side to see.

4. Your content

You keep all rights in the data and documents you put into PropFi. You grant us the license we need to host, process, back up and display that content in order to run the platform for you, and no broader license than that. We do not use your content to train machine-learning models.

You are responsible for having the right to upload what you upload, including personal data about your clients and their officers, and for the accuracy of it.

5. Acceptable use

• Do not use PropFi to break the law, or to facilitate money laundering, sanctions evasion or fraud.
• Do not upload malware, or content you have no right to share.
• Do not attempt to access another organization’s data, probe or circumvent access controls, or test the platform’s security without our written permission.
• Do not resell or white-label the platform except under a written agreement that permits it.
• Do not scrape the platform, or use it to build a competing product.
• Do not use the invitation features to send unsolicited bulk email. Invite people you have a genuine working relationship with, at addresses they have given you for that purpose.
• Do not invite addresses you have bought, scraped, guessed or otherwise obtained without the person’s knowledge, and do not keep re-inviting somebody who has not responded.
• Do not create organizations, engagements or placeholder records for the purpose of generating invitations rather than doing real work.

The invitation rules are not housekeeping. Invitations and account emails leave PropFi from a shared sending address, so mail that recipients mark as spam damages delivery for every other customer on the platform, including the password reset that somebody unconnected to you is waiting for. We monitor bounce and complaint rates for that reason, and we may throttle or suspend sending for an account whose rates put other customers at risk, before deciding whether anything else has gone wrong.

If you discover a security vulnerability, please report it to info@getpropfi.com rather than exploiting it or publicly disclosing it. We will not take legal action against individuals who conduct security research in good faith, avoid accessing or modifying unnecessary data, do not disrupt our services, and promptly report the vulnerability to us.

6. Limits

We apply limits to how much of the platform one account can consume, and we may change them. Some are commercial and are set by your plan (the number of staff seats and concurrent engagements), and those are described where you buy them. Others exist only to bound abuse and are not something you can pay to lift: how many people one client organization can hold, how many invitations a single action can send, and how quickly invitations can be sent.

The abuse limits are set well above ordinary use, so reaching one usually means something is being used in a way we did not anticipate rather than that you are working too hard. Tell us and we will look at it with you.

7. The audit trail

PropFi records actions taken in the platform to an append-only audit log. Those entries are not edited or deleted in the ordinary course. A record that can be quietly changed is not an audit trail, and the product’s value depends on that. You should assume your actions in the platform are recorded and visible to the other side of an engagement where their role allows it.

8. Data protection

Our handling of personal data is described in the Privacy Policy. Where you use PropFi to process personal data about your own clients, you are the controller and we are your processor. On that basis we:

• process personal data only to provide the platform and on your instructions
• keep it confidential
• apply the security measures described in the Privacy Policy
• use only the sub-processors listed there, and tell you before adding one
• assist you in responding to a request from one of your clients
• tell you without undue delay if we become aware of a personal data breach affecting your data
• delete or return it on termination, subject to the audit-log and legal-hold exceptions in section 11

If your firm requires a separate signed data processing agreement, contact us and we will provide one.

9. Fees, cancellation and refunds

Paid plans are billed in advance through Stripe on the interval shown at purchase. Fees are exclusive of Value Added Tax (VAT) and other taxes unless stated. If we change the price of a paid plan or what it includes we will give you a minimum of 30 days notice before it takes effect at your next renewal.

You can cancel a paid plan yourself, at any time, from your billing settings. Canceling stops the next renewal. It does not cut off your access and it does not return money. Whichever cycle you are on, monthly, quarterly or annual, your plan runs to the end of the period you have already paid for and you keep full access until then.

Refunds are separate from canceling, and there is no refund button. If you want a refund you ask us for one, at the address in section 15, or through your account manager if you are on Institutional, and our team reviews the request. Canceling and asking for a refund are two steps, so cancel first if you have not.

• Quarterly and annual prepay. If you ask within 30 days of the start of a prepaid billing period, your request is on policy and we will review it. Our default is a refund of the unused part of that period, pro-rated. We may approve a full refund instead, at our discretion, and we may decline.
• Monthly plans. No refund window. Cancel whenever you like and keep access to the end of the month you have paid for.
• Requests outside the 30-day window. Not on policy. We will still read the request and answer it.
• One-off charges and professional services, such as setup, migration, training and bespoke work, are not refundable once the work has been done, except at our discretion.

Two consequences are worth stating plainly. An approved refund ends your subscription immediately, and your access ends with it, because you cannot keep the access you paid for and have the money for that same period back. If what you want is to stop paying and use the time you have already bought, cancel instead.

How the money comes back depends on how it went out, and the two are not interchangeable. If you paid by card, an approved refund goes back to the card you paid with. If you paid by bank transfer, we return it by bank transfer, to the account the payment came from. We do not settle a cash refund in PropFi credit. Separately, where PropFi credit was applied to the original invoice, the unused part of that credit returns to your credit balance, since credit was never money you paid us.

A pro-rated refund is what you paid for the subscription in that period, including its share of VAT, multiplied by the whole days remaining from the day we approve the refund to the end of the period, divided by the whole days in the period. One-off charges on the same invoice are not part of that calculation. We issue a credit note for every refund, so that your VAT records match ours.

If your firm has a signed agreement with us that says something different about refunds, that agreement prevails over this section, as set out in section 1.

10. Availability

We work to keep PropFi available and we do not promise uninterrupted service. We may take it down for maintenance, and we will avoid doing so at short notice where we can. Beta or preview features are labelled as such and are provided as they are, do not rely on one for a statutory deadline.

11. Suspension and termination

You may stop using PropFi and close your account at any time. We may suspend or terminate access if you materially breach these terms, if payment fails and is not remedied, or if we must do so by law, with notice, except where the breach makes immediate action necessary.

Either of us may end this agreement with 30 days’ notice. Cancellation by you is self-serve and takes effect at the end of the period you have paid for, as set out in section 9, which also covers refunds.

For 30 days after access ends we keep your data so you can retrieve it using the export features in the product, and on written request within that period we will provide a copy of your account data. Deletion begins after those 30 days and completes within 90 days of access ending, sooner if you ask us. Records under a legal hold survive termination, as do the audit log and our billing records, for the periods set out in the Privacy Policy.

Two things about closing an account are worth stating plainly, because they surprise people. If you are a service provider, the engagements you share with client organizations are deleted with your account, so we tell each of those organizations on the day your access ends and give them the same 30 days to take their own copy. That notice is a commitment to them and not something you can waive on their behalf. If you are a client organization, closing your account does not delete the engagement records held by the firms you worked with, those are the firms’ records, kept under their own legal duties, and you lose access to them rather than erasing them.

12. Liability

Nothing in these terms limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud.

Beyond that: because PropFi is software supporting your regulated work and not a substitute for it, we are not responsible for a missed filing, a penalty, or a regulatory outcome that results from your use of the platform or from your reliance on templates, checklists or deadline data without your own review.

Except for the liabilities described above, and except for our gross negligence or wilful misconduct, our total liability to you for all claims arising in any six month period is limited to the fees you paid us in the six months before the claim arose. We are not liable for loss of profit, loss of revenue, loss of business or goodwill, loss or corruption of data, or any indirect or consequential loss, in each case however arising.

13. Changes to these terms

We may update these terms. The date at the top of this page changes when we do, and we will tell you directly where the change is material. Continuing to use PropFi after a change takes effect means you accept the updated terms.

14. Governing law

These terms are governed by the laws of the Dubai International Financial Centre. You and we irrevocably agree that the courts of the Dubai International Financial Centre have exclusive jurisdiction to settle any dispute arising out of or in connection with these terms, including any question about their existence, validity or termination. Nothing in this section displaces any provision of United Arab Emirates federal law that applies to you or to us and cannot be excluded by agreement.

English is the language of these terms and of any dispute between us. Proceedings before the DIFC Courts are to be conducted in English, and where a translation of these terms or of any notice under them is provided, the English version prevails.

15. Contact

Questions about these terms go to info@getpropfi.com.